Existing Customer

Home energy customers will be switched to paperless billing on 29/02/2024.

Yes. You will need to register your account on mycalorgas.com in order to access your documents.

• It allows you to access your bills and statements on mycalorgas.com. This makes it easier to review, store and retrieve past bills.
• Electronic bills are delivered more quickly than physical bills, allowing you to receive and pay bills on time.
• Paperless billing reduces paper usage which helps save trees and reduces waste.

We understand that paperless billing is not suitable for everyone. If you would like to opt out of paperless billing, please ring 01 500 1212 (ROI) or 028 2036 0050(NI) before the 29/02/2024. Alternatively, you can log on to mycalorgas.com and select/change your billing preferences.

Yes, you can print all invoices, statements etc. from your mycalorgas account.

We understand that paperless billing may not be suitable for everyone. If you would like to opt out of paperless billing, please ring one of our dedicated phone lines before the 29/02/2024.

Yes, if you would like to change back to paper billing in the future, you can change your billing preferences on your mycalorgas account.

Please allow a minimum of 10 working days for delivery after ordering. This may increase during peak periods such as Christmas.

Calor will have supplied a common padlock key to the customer to allow access to valves and gauges. Our drivers will have the same key. Float gauge dials on tanks are about the size of a watch face and have graduated indications of contents. The dial face is protected by either a white Perspex cover which needs to be removed or a metallic hinged cover which can be lifted to view the gauge. On dials with percentages the tank will be full at approximately 85% as space is always left above the liquid for vapour to be drawn off.
 

 

You will need to contact the Meter Support Team on 01 450 5000 (ROI) & 028 9045 5588 (NI) in order to close your account. Please ensure you have obtained a reading from your meter on the day you moved out.  We will use your closing meter reading to generate your final bill.

If you have paid a security deposit, this can be used towards your closing balance. If this is lower than the deposit amount, you will then be entitled to receive a refund of the remaining credit. Please have your bank details to hand when you call to close your account. Refunds will be processed within 14 working days and your forwarding address will be required. 

Paying your Calor gas bill has never been easier. And now there is a range of payment options designed to make paying your bill more convenient than ever before.

You can choose to pay online or by phone using your debit/credit card, or you can sign up to a monthly Direct Debit. Domestic Customers also have the option of our popular EasiPay Payment Plan. Full details of all options are shown below.

Online 
Register at www.mycalorgas.com and you can pay your Calor bills and manage your account online 365 days a year.

Direct Debit 
A Direct Debit is simply an instruction from you to your bank or building society that authorises Calor to collect varying amounts from your account – but only if you've been given advance notice of the amounts and dates of collection. Once you have agreed those, the money is deducted automatically. In a nutshell, Direct Debit is the simplest and most convenient way for you to pay your Calor bills. 

> For ROI Customers, we can set up your Direct Debit, over the phone, online or submit a paper form. Please call us on 01 450 5000 to arrange.

> For our NI Customers, we have to post you a form to complete. Please call us on 028 9045 5588 or email us at CreditControlTeamNI@calorgas.ie to arrange.

EasiPay Plan
For homeowners, we have designed our EasiPay Plan to help you spread the cost of your peak fuel bills throughout the year. You pay for your full year’s supply of gas and standing charges in twelve equal monthly direct debit instalments. If you would like to avail of EasiPay Plan please call and speak to one of our customer care representatives.

Directly to Calor's Bank Account
If you pay your Calor bill by electronic transfer or by standing order, please use the following bank account details. It is also important that you reference your Calor Account number when making the payment.

ROI Customers:
Bank:                               Allied Irish Banks Limited (AIB)
Bank Address:                 AIB Bank, 7-12 Dame St, Dublin 2, D12 XP79
Account Name:               Calor Teoranta
IBAN:                              IE21AIBK93208678878031
BIC:                                 AIBKIE2D 

Bank:                            AIB (NI)
Bank Address:              AIB (NI) Bank, 33-35 University Road, Belfast, BT7 1ND
Account Name:            Calor Gas Northern Ireland Ltd
Account number:          93-84-24
Sort code:                     19526010
IBAN:                            GB97FTBK93842419526010
BIC:                               FTBKGB2BXXX
 
At a bank          
Take your completed payment slip, found at the bottom of your Calor bill to a bank and pay over the counter. Please note, some banks may charge for this service.

Telephone
Contact Calor for the Republic of Ireland on 01 450 5000 or for Northern Ireland on 028 9045 5588 to make your payment by Debit or Credit Card.

Cheque
You can send a cheque to the following address. Please ensure your Calor account number is written clearly on the reverse of the cheque and the cheque is signed.

ROI Customers:
Calor Teoranta
Longmile Road
Dublin 12

NI Customers:
Calor Gas Northern Ireland Ltd
Airport Road West
Sydenham
Belfast
BT3 9EE

Yes. Please contact our customer support teams by calling 01 450 5000 (ROI) or 028 9045 5588 (NI). We will assist in making the necessary changes to your account. 

Alternatively please download and complete the nomination form below and return to us via post.

Please note that the nomination of a non-account holder provides the permission for that person to access your Calor account and that you are consenting to that person having access to any and all information to do with that Calor account.

In accordance with the Data Protection Acts of 1988 and 2003 and the General Data Protection Regulations 2018 for ROI customers and the Data Protection Act 1998 and the General Data Protection Regulations 2018 for NI customers, Calor will not disclose any information relating to your Calor account to a non-account holder unless you have provided the permission for the non-account holder to access such information.

Please allow five working days for your Calor account to be updated.

Calor account nomination form

Extinguish all naked flames or ignition sources

Turn off all gas appliances

Do not turn on or off any electrical equipment

Turn off the gas supply at the emergency control valve on the pipe, tank, cylinder or meter

If the leak is indoors, open doors and windows to increase ventilation

Call Calor on the Emergency Numbers: ROI 01 291 6229 or NI 0845 075 5588

If the leak is from a butane cylinder inside then move the cylinder outside to a well-ventilated location, if it is safe to do so