We collect information from you when you interact with us and we will only use that information for the reason it was given. This privacy notice applies to all personal data we hold, irrespective of any relationship with us. For example, we may hold information about current customers, previous customers, prospective customers and competition entrants.
WHO ARE WE?
Calor Teoranta is a company incorporated in Ireland (registration number 15249) and having its registered office at Long Mile Road, Dublin 12. Calor Gas Northern Ireland Limited, is a company incorporated in Northern Ireland (registration number N10008192) and having its registered office at Airport Road West, Sydenham, Belfast, BT3 9EE (collectively "Calor").
Our websites www.calorgas.ie, shop.calorgas.ie,www.mycalorgas.com, and www.youle.ie and the related products, services and materials available thereon (together, the “Website“) are owned and operated by Calor Teoranta.
We are a ‘data controller’ of the information you provide to us. We control the way information is used and processed. We will never willfully disclose your personal data to any third parties without your prior consent. We have selected the Irish Data Protection Commissioner as our Lead Authority.
What INFORMATION do we collect and when?
We only collect information that we will genuinely
use for the purposes set out in this Policy. Specifically, we collect:
All information you choose to submit to us through different mediums; You can
choose to submit information to us through a lot of different ways:
o Through hard copy paper fuel supply agreements signed by you;
o By entering your details into MY CALOR GAS;
o Through forms, for example in signing up to an offers, news or a competition;
o By sending us emails and text messages (SMS or MMS);
o By visiting and using our website;
o By speaking to us in our offices or over the telephone, for example in making an enquiry about a purchase or order for supply you have made, or a complaint; or
o By registering accounts on any of our websites or mobile apps.
· Information on other accounts you hold;
· Details of a nominated contact person;
· Marketing permissions and preferences;
· Your Calor account number, energy usage and related fuel transaction details;
· Information on what you view, click on and access in and through our marketing emails and text messages (SMS or MMS), websites and mobile apps;
· Technical information about the devices you use to access our websites and our apps;
· Your social media content where this is in the public domain, and any messages you send to us via social media;
· Eircode information;
· Information from banking, credit card and credit reference agencies;
· Third party referrals for marketing, profile information and insight gathering from companies who already have information on you;
· Information collected from our meter and telemetry systems;
· Information if we suspect anyone has committed fraud or stolen energy;
· CCTV use at our site locations throughout the country;
· Geo-location and recording on vehicles
· List of cookies explanations (see our cookie policy for more detail);
· Phone call recordings on our customer telephony platform;
· Profiling; We may
use your data for profiling so that we can offer you new product offerings
relevant to you unless you ask us not.
If you would like to opt out of marketing or object to us profiling your
data for direct marketing purposes please contact us at the end of this
Policy. We will still use your data for
analysis purposes however we will not use it to market to you should you chose
to opt out.
• Information
collected independently by online advertising networks, which may
include very limited information we collect from you by way of for
example, Facebook campaigns, using a 'callback' feature and other methods
of consumer 'profiling' as defined in the GDPR. We conduct these campaigns only with
your consent and with the assistance of third party data processors, and
customer contact centres, pursuant to strict data processing contracts. We
note that Facebook itself is a third party data controller who processes
your data by your consent alone. Calor does not provide any personal data
to Facebook in return. It is a matter for you to review Facebook's Privacy
Policies.
HOW do we use your information?
We use the information we collect for
many reasons, here are just some reasons below:
·
To supply you with and safely deliver
LPG and related LPG products;
· For relationship management and for
answering your questions;
·
For the development and improvement
of products and or services;
·
For the assessment and acceptance of
a customer, supplier, business partner or the recipient of sponsorship or
charitable donations;
·
For marketing purposes;
·
For organisational analysis and
development, management and reporting;
·
To locate and assist you in a gas
emergency situation and/or notify you in event of an interruption in LPG supply
or necessity to shut off LPG supply;
·
To supply you with safety and
technical information in relation to your LPG supply, including what to do in
case of a gas leak or if you smell gas;
·
To ensure the LPG we supply to you is
delivered, stored and metered in a safe manner;
·
When you use our websites and mobile
apps;
·
To protect health and safety;
·
To ensure security of your data;
· To gather feedback from you;
·
To comply with the law and
To communicate with you about operational changes to our products, services, websites and mobile apps.
WHO DO WE SHARE YOUR INFORMATION WITH?
We cannot run our business or provide many of the services, gas supply, and benefits you expect to receive without involving other people and businesses, and sometimes we pass your information to these other people and businesses as set out below. We only share your information where we can do so in accordance with our legal data protection and privacy obligations.
We share the information we collect with:
• all of our group companies (SHV Energy), brands and
business units that have relationships with our customers and fuel users;
• other people and businesses who help us provide our installations, websites, mobile apps, fuel products, and related services to you and any new business partners we may have;
• Our professional advisors, our insurers and
insurance brokers, banks, finance companies credit reference agencies, central
and local government departments;
• customer insight companies;
• possible Rewards companies;
• the Gardaí , local authorities, and the
courts;
• and other people who make a subject access request or "SAR" to us, where we are allowed to do so by law (see “Managing Your Information” below for what we mean by a “subject access request”).
Social media, blogs, reviews, and similar services
Any blog, review or other posts or comments you make about us, our products and services on any of our blog, review or user community services will be shared with all other members of that service and the public at large.
You should ensure any comments you make on these services, and on social media in general are fit to be read by the public, and in particular are not offensive, insulting, defamatory, or infringing upon any of Calor's trademarks. You are responsible for ensuring that any comments you make comply with any relevant Policy on acceptable use of those services.
SECURITY OF YOUR INFORMATION
We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices and stores as much as possible.
We also use secure means to communicate with you where appropriate, such as ‘‘https’’ and other security and encryption protocols.
INTERNATIONAL TRANSFER OF YOUR INFORMATION
Although we are a business based in Ireland and Northern Ireland, we need to use suppliers who are of an international standing on occasion to help ensure you receive the very best in products and services from us.
To allow us to run our business on this basis, the information we collect may be transferred to, stored and used at premises in countries around the world, outside of the EEA. Our transfer of information to other countries could result in that information being available to government and other authorities in those countries under their laws.
Calor will never transfer data abroad without strict adherence to the requirements of the General Data Protection Regulation ("GDPR") and EU law to ensure your personal data enjoys the same safeguards elsewhere as it would at home. For more information visit our SHV Privacy Code for Customer, Supplier and Business Partner Data policy and SHV Privacy Code for Employee Data policy
HOW LONG DO WE KEEP YOUR INFORMATION FOR?
We will then either securely delete it or anonymise it so that it cannot be linked back to you.
MANAGING YOUR INFORMATION
It is very important to us that all the information we hold about you remains accurate and up-to-date at all times to reduce the chances of us having a misunderstanding. We try hard to make sure this is the case at all times regardless of what information we hold about you.
We need your help in doing so though. If you have any account with us, online at MY CALOR GAS or for your home fuel supply, please ensure that the information you provide to us through that account (e.g. any contact information you provide) remains accurate and up-to-date. Please review and update it regularly.
You have a number of rights which we respect and aim to uphold in all that we do. These rights include:
If you have any complaints about our use of your information, please contact us. We will do our very best to resolve any complaint to your satisfaction. If you feel we do not meet the high standards we expect of ourselves, you may have a right to complain to the Irish Data Protection Commission ("DPC") at www.dataprotection.ie, or to the Northern Ireland office of the UK Information Commission ("ICO") at www.ico.org.uk.
Updates to this privacy Policy
As a result, we will need to change this Policy from time to time to keep it accurate and up to date.
This Policy may change over time and the most up to date version will be published on our website. If significant changes are made we will endeavour to keep you informed by post where necessary but preferably by email. Please look out for notices from us.
If, following any changes, you continue to use our websites and mobile apps, contact us by telephone or otherwise provide information to us (for example through our stores or social media) we will take it that you agree to those changes.
WITHDRAWING YOUR CONSENT?
lODGING A COMPLAINT
Contact us
Please contact us by email at privacy@calorgas.ie or call 01 4505000 for Republic of Ireland or 028 9045 5588 for Northern Ireland or write to us at Legal Department, Calor Teoranta, Long Mile Road, Dublin 12 , D12 XP79.
